Our free 12 month warranty is included with every laptop and desktop purchase and is a Return To Base warranty. This means the customer must return the item to us for repair.
Giga-refurb will be liable for parts, labour and returning the product to the customer.
The RTB warranty covers non-consumable hardware only and does NOT cover accidental damage.
The RTB warranty does not cover damaged Goods, tampered goods, software including operating system errors and accidental damage.
Batteries are classed as a consumable and are not covered by the warranty. We only guarantee that the battery does not arrive dead and lasts a minimum of 30 minutes on it's first use
If a product is returned to us under warranty and the cause of the problem is deemed to be accidental or the product has been tampered with, we will charge for parts, labour and return postage. The customer will always be notified if this is the case before any repairs are made.
Delivery Service for mainland UK addresses: DPD Next Day (Tracked) with dispatch after 1 business day. Please allow 1 business day from payment for your order to be received and dispatched
Delivery Service for offshore UK and EU addresses: DPD Next Day (Tracked) to the eBay Global Shipping Centre with dispatch after 1 business day and then the delivery is fulfilled by the eBay Global Shipping Programme. Delivery may take 2 to 5 days and customers should contact eBay regarding delivery once the item has been posted to their shipping centre.
All desktops and laptops unless mentioned in the listing are covered by our free 12 months RTB warranty. Monitors and other hardware are covered by our free 3 month RTB warranty unless stated otherwise in the listing. In the unlikely event where you are not happy with your purchase please contact us immediately and we will try to resolve the problem as quickly as possible.
14 Day Money Back Guarantee: If you have changed your mind after purchasing, returns are accepted within 14 calendar days from the date of sale The buyer is responsible for the return of the item to us in its original condition and packaging. We reserve the right to deduct the original cost of postage when issuing a refund..
All returns are the responsibility of the customer and must be received in their original packaging.
If you're returning a product under warranty, we will either repair or replace the item, whichever is applicable.
For any queries or information please contact us on 0161 745 9720 or preferably send us an eBay message.
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